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1 2 3 The company was founded in January 2006 by Scott Abel, Jay Hallberg, Greg Kattawar, and Francis Sullivan to build IT management software. The system or app creates a 'ticket' which documents customer requests and interactions over time, making it easier for customer service reps to resolve complicated issues. Spiceworks is a professional network for the information technology (IT) industry that is headquartered in Austin, Texas. The software, which now includes a dashboard, RSS feeds, social networking widgets and a IT news sharing community, seems to almost be turning into a pseudo-social network itself. A ticketing system is a customer service tool that helps companies manage their service and support cases. When problems come up users can post questions, submit answers and use group-edited wiki articles, etc. The free Spiceworks app also stores all your data locally and securely, so you can rest easy.
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SPICEWORKS CHANGE TICKET CREATOR FULL
The software lets users connect with other IT managers. Spiceworks gives you a full scan of all your devices, an inventory of your software, and even info on cloud services in your network.
SPICEWORKS CHANGE TICKET CREATOR INSTALL
Spicework’s software has been built around creating a community among IT managers, so its no surprise that the company is now rolling out social media features to its platform. To use Spiceworks for to create a workflow and ticket tracking system for non-IT groups, execute the following steps: Install a new instance of SpiceWorks At this time SpiceWorks can only have one email address configured so you will need to install a new instance of SpiceWorks to host the ‘helpdesk’ for the other department. Whats Up, another IT network management software, has created mobile access for clients but doesn’t seem to have incorporated the social networking features into the platform. The company says that the most popular widgets are the help desk widgets and there have already been 16 language plugins created by the software’s users. Click on the Edit pencil by the Creator and a search box opens Click in the search box and type in the correct email address if that was what is the wrong data type, or something unique stored about the creator you wish to have listed and then click on their name in the results area. Spiceworks says that there have been over 16,000 downloads of its 53 widgets in the past week. With newer Spiceworks, you must open the ticket, and go to the Details section where the Assignee and Creator are listed. In the community, you can see information that other Spiceworks IT professionals have submitted and also features content that is directed towards the small to medium sized business IT professional community. Spiceworks has also created an IT news community destination for the users of its software.